• WE'LL MAKE YOUR BACKYARD A VACATION

    Our goal is that you will be satisfied with our products,

    but most importantly, the advice and care you receive.

  • What We Do

    Professional quality and affordable pool and spa care

    Water Care Made Easy With Our Top of the Line Pool & Spa Chemicals

    We offer free water analysis year-round, providing accurate results in an instant. We walk you through results step-by-step, and are happy to explain anything you may have questions about. Water care can be simple when we put together a plan for routine maintenance and we guide you to using the right products from start to finish.

    Our Products

    We cover the broad range of your pool & spa needs. From chemicals to equipment, we have got you covered.

    Want it shipped directly to your home? DONE!

  • Family Pools & Spas Services

    A simple phone call is all it takes to have your pool & spa needs met

    2017-Service Pricing

    All Pool & Hot Tub Repair, Openings & Closings

    -$160 Minimum - Covers the first hour

    -$125/hour after that

     

    Must pay $160 minimum prior to Service visit

     

    Pool & Spa Inspection/Quotes - $65

     

    Pool & Liner Replacements: quoted per job basis

    Inground Pool

    • Liner Replacement
    • Opening & Closing
    • Sand Change
    • Skimmer Replacement
    • Auto Cover Install/Repair
    • Leak Detection
    • Pressure Testing Pool Lines
    • Winter Safety Cover Replacement/Install

    Hot Tub

    • Repair-Some Brand Exclusions
    • Replacement Cover
    • Winterize Hot Tub

    Above Ground Pool

    • Liner Replacement-Some Brand Exclusions
    • Opening & Closing
    • Sand Change
    • Skimmer Replacement

    Pool Equipment- Heaters & Pumps

    • New Install/Repair: Pump, Filter, Heater, Chlorine Generator (Salt)

    Instore Repair

    • Complete Pump/Motor Repair
    • Automatic Pool Cleaner
  • FOR POOLS

    We offer almost every service available for above ground and inground pools, but call in or send us an email for a consultation.

    Product Links:

    Inground Liners

    Above Ground Liners

    Automatic Pool Covers

  • We want to display your beautiful backyard or your family fun!

    Send us pictures or videos so you can be displayed here!

  • OUR TEAM

    Get to know us so we can hopefully get to know you!

    Rachel Pheneger

    Customer Care/Marketing​

    From testing water or  creating a new business focus behind the scenes, Rachel is an amazing part of our team.

    Mary Pheneger

    Customer Care/Accounting

    From interacting with our awesome customers to crunching numbers, Mary is a tremendous leader.

    Becky Macar

    Customer Care/Sales Management

    From selling all our products to pushing for innovation in our business, Becky is a fantastic part of our team.

    Gerry Krueger

    Customer Care/Sales

    From selling our products to customer interactions, Gerry is great part of our team.

    Melinda Masters

    Customer Care/Service Management​

    From answering all the questions about service to setting up the schedule for our crews, Melinda is an excellent part of our team.

  • Blog

    October 10, 2017 · Pool Water,Chemicals,Pool’s maintenance,Closing Pool
    October 3, 2017 · Hot Tub,Home Spa
    September 26, 2017 · Hot Tub,Home Spa,Hot Tub Maintenance
    More Posts
  • Feedback/Questions

    Please ask us any questions or tell us how you think we are doing by using the contact form below

    1672 Claremont Avenue
    Ashland, Ohio, 44805
    4182 Burbank Road
    Wooster, Ohio, 44691
    Monday-Thursday 10-5:30PM
    Friday 10-5PM
    Saturday 10-1PM
    Phone: 419-289-1946, Ashland
    330-264-5970, Wooster
  • Privacy Policy

     

    This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

     

    WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUR BLOG, WEBSITE OR APP?

     

    When registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, or other details to help you with your experience.

     

    WHEN DO WE COLLECT INFORMATION?

     

    We collect information from you when you register on our site, subscribe to a newsletter, fill out a form or enter information on our site.

     

    HOW DO WE USE YOUR INFORMATION?

     

    We may use the information we collect from you when you register, request a quote, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

    • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

    • To allow us to better service you in responding to your customer service requests.

    • To administer a contest, promotion, survey or other site feature.

    • To quickly process your requests.

    • To send periodic emails regarding your quote or other products and services.

    HOW DO WE PROTECT YOUR INFORMATION?

     

    Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

     

    We use regular Malware Scanning.

     

    Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

    In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

    We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

    All transactions are processed through a gateway provider and are not stored or processed on our servers.

     

    DO WE USE ‘COOKIES’?

     

    Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

     

    WE USE COOKIES TO:

    • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

     

    If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

     

    However, you will still be able to request quotes.

     

    THIRD-PARTY DISCLOSURE

     

    We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

     

    THIRD-PARTY LINKS

     

    We do not include or offer third-party products or services on our website.

     

    GOOGLE

     

    Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

    We use Google AdSense Advertising on our website.

    Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

     

    WE HAVE IMPLEMENTED THE FOLLOWING:

    • Demographics and Interests Reporting

    We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

     

    OPTING OUT:

     

    Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

     

    YOU WILL BE NOTIFIED OF ANY PRIVACY POLICY CHANGES:

    • On our Privacy Policy Page

    CAN CHANGE YOUR PERSONAL INFORMATION:

    • By emailing us

    HOW DOES OUR SITE HANDLE DO NOT TRACK SIGNALS?

     

    We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

     

    DOES OUR SITE ALLOW THIRD-PARTY BEHAVIORAL TRACKING?

     

    It’s also important to note that we allow third-party behavioral tracking.

     

    COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)

     

    When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

     

    We do not specifically market to children under the age of 13 years old.

     

    FAIR INFORMATION PRACTICES

     

    The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

    In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

     

    WE WILL NOTIFY YOU VIA EMAIL

    • Within 7 business days

    • We will notify the users via in-site notification

    • Within 1 business day

    We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

     

    CAN SPAM ACT

     

    The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

     

    WE COLLECT YOUR EMAIL ADDRESS IN ORDER TO:

    • Send information, respond to inquiries, and/or other requests or questions

    • Process quote requests and to send information and updates pertaining to quote requests.

    • Send you additional information related to your quote and/or service

    • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

    TO BE IN ACCORDANCE WITH CANSPAM, WE AGREE TO THE FOLLOWING:

    • Not use false or misleading subjects or email addresses.

    • Identify the message as an advertisement in some reasonable way.

    • Include the physical address of our business or site headquarters.

    • Monitor third-party email marketing services for compliance, if one is used.

    • Honor opt-out/unsubscribe requests quickly.

    • Allow users to unsubscribe by using the link at the bottom of each email.

    IF AT ANY TIME YOU WOULD LIKE TO UNSUBSCRIBE FROM RECEIVING FUTURE EMAILS, YOU CAN EMAIL US BY:

    • Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

    CONTACTING US

     

    If there are any questions regarding this privacy policy, you may contact us using the information below.

    www.familypoolsandspas.com

    1672 Claremont Avenue

    Ashland, Ohio, 44805

    4182 Burbank Road

    Wooster, Ohio, 44691

    Phone: 419-289-1946, Ashland

    330-264-5970, Wooster

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